Faq

Browse the product list on the left hand side of the page. The search can be refined by typing in a product or brand name in the search box in the top right hand corner of the page. For information on the product click on the image for expanded information to be displayed.

Click Add to Cart to add you’re shopping to your basket.  To add more products click continue shopping. 

When you have completed your shopping click proceed to checkout. Members of the Authentic India Website can log in at this stage and your details will automatically completed.

If you are not a member you can register for free membership or checkout as a guest using your email address and contact phone number.

Enter your billing and delivery details click Continue.

Choose your delivery method, and click Continue.

Choose your payment method, and click Continue.

Your shopping cart can now be reviewed and the full order with all costs can be seen.

Further delivery instructions or special information can be provided at this stage. In Order and Delivery Comments text box, you can enter such as the time frame you can receive your order or if you are not home at the time of delivery you can instruct the delivery person to leave your parcel at the door.

If you have any other comments then please let us know.

Please read our Terms and Conditions carefully once you have read and understood our Terms and Conditions, tick the Box to accept our Terms and Condition and click on place order button. 

An order confirmation will be sent to your email, confirming that we have received your order.

Type in a product or brand name in the search box in the top right hand corner of the page and click on search.

For detailed product information click on the image of the product or on product name to expand.

You can pay with iDEAL.

No. There is no extra charge when you make an online payment through Authentic India. All fees and charges are paid for by Authentic India.

All online payments go through iDEAL secured payment system, which is protected by Sisow

Our Shopping Cart is securely hosted here in Netherland, by a reputable Dutch Company.

Any personal information you disclose to us is handled with confidence, in accordance with our privacy policy.

After you have successfully placed your order and made payment, you will receive an order confirmation email.

If you have any questions regarding your payment or order, please Contact us and we will be more than happy to assist you.

Depending on availability of stock, orders take 1 to 2 working days to ship. In the unlikely event that your product is out of stock, we will contact you and discuss providing an alternative product. If you do not wish to discuss an alternative product, we will be happy to issue a refund. All deliveries are made by a Courier Service Courier Service direct to your door.

All deliveries are done during business hours to your nominated address by the Courier Service Contractor. 

If you are unable to take delivery of your parcel in person the delivery contractor can leave your parcel at the door if you instruct.

Note: If you are not available at the time of delivery and would like your parcel to be left at your nominated address, then please instruct in ‘Order and Delivery comments’ text box.

If you instruct us to leave the parcel at your door then you must do so prior to the date of delivery. Neither Authentic India nor the delivery agent will take responsibility should the parcel go missing after the delivery.

Delivery fee is charged according to the Weight and Area Postcode the parcel is being delivered to. 

Yes. Your delivery address can be different from your billing address. However, you can only have one order, to one delivery address. Multiple delivery addresses cannot be entered for a single order.

Authentic India takes special care while packing all orders, occasionally accidents or errors occur. Any damaged, missing or incorrect products must be notified to us within 48 hours of your parcel being signed for.

Should your parcel contain a faulty or damaged product Authentic India in conjunction with the delivery company, will work to rectify the problem as soon as possible.

Once your order has been shipped from our premises, you will receive a confirmation email letting you know your package has been shipped. You can also log in to your account and check on the status of your order.

If you need any further information please contact us by telephone 02 9635 8935 or email us info@authenticindia.nl.